Shipping & Returns
At Yera we are committed to providing a smooth and efficient shopping experience. When you shop on our site, you can enjoy the flexibility of paying for your order either in full or over time.
Below are the shipping guidelines and details to keep in mind when purchasing your order.
Yera ships orders via Royal Mail, DHL & UPS
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Next day UK delivery – £5 (Monday to Friday only). If the item is purchased before 12pm, it will be delivered the next working day.
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UK Standard shipping 2–7 working days – Free
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Europe – £15
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USA Next Day (1–3 days delivery) – £20.00
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Rest of World – £25.00
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International Standard shipping – £12 (orders take 4–7 days from dispatch).
Due to custom fees being out of our control, we are not liable for any custom clearance fees or delays.
Please note that shipping times may vary depending on your location, holidays, and other circumstances. While we aim to process orders as quickly as possible, delays may occur due to unforeseen factors.
Order Processing
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Orders are typically processed within 1–2 business days
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Orders placed on weekends or holidays will be processed on the next business day
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You will receive an email confirmation once your order has shipped, along with tracking information
Shipping Fees
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Free standard shipping is available for all UK orders
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Shipping fees are calculated at checkout based on your location and the shipping method selected
International Shipping
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International shipping may incur additional fees, taxes, and duties depending on the destination country. These charges are the responsibility of the customer
Shipping Restrictions
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We do not ship to P.O. Boxes or military addresses
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Some items may be restricted from shipping to certain regions. Please check your local shipping regulations
Refund Policy
You have the right to return items within 14 days of receiving your order, provided the items are unused, in original packaging, and in resaleable condition.
Certain products, such as perishable goods, personalised items, or intimate goods, may be exempt from return or refund policies.
Refunds will be issued in the same payment method used for the original purchase, minus any shipping costs.
Using Klarna for Payment
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Klarna offers flexible payment options, including Pay Later (within 14 or 30 days) or Pay in 4 installments, subject to approval
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Klarna is a third-party service that allows you to shop now and pay later. Your shipping process will remain the same regardless of whether you choose Klarna or another payment method
Please note: If you use Klarna's payment options, your order will only be shipped once Klarna has processed the payment and approved the transaction.
Tracking Your Order
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Once your order has been shipped, you will receive a tracking number via email
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You can track your package directly on the carrier's website or through Klarna’s order overview in your account
Address Changes
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Please ensure that the shipping address is correct at checkout. Once an order has been shipped, we cannot change the delivery address
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If you need to change the address after purchase, please contact our customer support team as soon as possible. We will do our best to assist you, but cannot guarantee address changes once the order is processed.
Order Issues & Missing Shipments
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If you have any issues with your order, such as damaged items or missing shipments, please contact our customer support team immediately. We will assist you in resolving any issues
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If you’re using Klarna and encounter a problem with your order, Klarna’s customer service team is also available to support you
Customer Service Contact
For questions or concerns about your order, shipping, or payments, feel free to reach out to us: